This indicator is designed to measure the rent collected year-to-date as a percentage of the rent due year-to-date, for all current tenancies.

The social landlord should derive its rent collected figure (numerator) from its rent accounting systems. It should be the actual rent and service charge income received in the period, and no adjustments should be made for late HB payments, pre-payments or post-payments.

The rent due (denominator) should exclude rent lost due to properties being vacant, and should also exclude current tenant arrears brought forward at the beginning of the year. Hence should some arrears from the previous year be recuperated, this PI can often exceed 100%.

Items collected by the landlord as an agent such as water rates, those not directly part of the rent such as court costs and repairs recharges, and recovery of overpaid housing benefit through the rent collection system should be excluded wherever possible. However, if you are not able to split out these charges from your rent collected figure because of your IT systems, you may include them in your calculation so long as they are included in both the numerator and the denominator.