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Tenant Satisfaction – is this the end of the road?

By on January 21, 2016 in Acuity, Annual Reporting, benchmarking, Satisfaction, Social Housing

The HCA has pointed out that a tough operating environment makes VFM even more important than ever. The same might be said of satisfaction surveys. The value of what social landlords do is at risk thanks to a bewildering combination of government policies that are at odds with the sector’s values (eg an apparent ideological …..Read the full article »

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All change …. what can we look forward to in 2016?

By on December 18, 2015 in Acuity, Annual Reporting, benchmarking, Social Housing

As the dust settles on another Spending Review, I’ve been reflecting on what the latest developments mean for housing associations, particularly the smaller community-based ones. The Review comes on the back of what might already be described as an eventful year for the sector; just about every component of the operating environment is changing from …..Read the full article »

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What’s the plan?

By on November 23, 2015 in Annual Reporting, benchmarking, Social Housing

The past six months have seen a steady feed of policy announcements that appear to be components of an ideological view of what social housing is for and where it fits within the housing market and wider social policy. It seems to be part of the government’s ongoing programme, started in 2010, to reset the …..Read the full article »

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