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Christmas past, present and future: a seasonal analysis

Part 1: Another year over and a new one begun … nearly Through autumn the mood music mellowed to one that is more agreeable to the sector. The regime change afforded by the departure of the three kings of housing policy – Cameron, Osborne and special advisor Morton – ushers in the possibility of a …..Read the full article »

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Putting the finishing touches on your VFM self-assessment

The final countdown Many of you will be adding the last touches to your VFM self-assessments if you haven’t done so. Some will be looking to have a second bite of the cherry by complementing what goes in the financial statements with a more detailed VFM statement or additional information (eg updated benchmarking data) for …..Read the full article »

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Guidance on downloading Acuity benchmarking reports

This post describes how to download benchmarking reports from the on-line system and save them as excel files. Microsoft introduced an update to the default security settings in July 2016 which will affect all benchmarking users. Here’s what you need to do: 1. Save the downloaded report file somewhere on your system – how this works …..Read the full article »

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Net Promoter Score® – satisfaction’s stiffer test

A question which has crept in to customer satisfaction surveys over the last few years is the Net Promoter Score (NPS). It still draws blank expressions, so here’s a quick canter through. The question is simple enough “How likely would you be to recommend [your social housing provider] to family or friends on a scale …..Read the full article »

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VFM_Pie

What the HCA expects from smaller associations

What’s it all about Ashby? As my children grow up I console myself that I have VFM to keep me young. There’s always something new to delight and fascinate. Especially now, when politically, the VFM of the sector is in question. Nobody should be surprised about the regulator beefing up VFM. So what just happened? …..Read the full article »

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costs

SPBM unit cost measures – frequently asked questions

Why have these new unit cost measures been introduced? The need for more robust cost measures has been raised by SPBM members at at least three clubs. This is because members want to get a firmer grip on their cost base to facilitate decision-making and respond to regulatory and political pressure to demonstrate VFM. The …..Read the full article »

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costs

Benchmarking costs

We are introducing four new cost-per-property indicators with detailed definitions provided by our colleagues at HouseMark. These indicators are in line with HouseMark core definitions and enable wider sector benchmarking, as well as benchmarking with other Acuity members. However, the key to successful benchmarking of these measures is allocating your costs in a consistent way. …..Read the full article »

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Tenant Satisfaction – is this the end of the road?

The HCA has pointed out that a tough operating environment makes VFM even more important than ever. The same might be said of satisfaction surveys. The value of what social landlords do is at risk thanks to a bewildering combination of government policies that are at odds with the sector’s values (eg an apparent ideological …..Read the full article »

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All change …. what can we look forward to in 2016?

As the dust settles on another Spending Review, I’ve been reflecting on what the latest developments mean for housing associations, particularly the smaller community-based ones. The Review comes on the back of what might already be described as an eventful year for the sector; just about every component of the operating environment is changing from …..Read the full article »

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What’s the plan?

The past six months have seen a steady feed of policy announcements that appear to be components of an ideological view of what social housing is for and where it fits within the housing market and wider social policy. It seems to be part of the government’s ongoing programme, started in 2010, to reset the …..Read the full article »

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