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Research
Tracking & One-off Resident Satisfaction Surveys
We deliver TSM and STAR surveys on a monthly, quarterly, and annual basis, providing trustworthy and timely data.

Responsive Repairs & Other Transactional Surveys
Event surveys, including repairs, complaints, new lettings, and planned maintenance, that delve deeper into specific areas of service delivery.

Deep-dives & Ad-hoc Surveys
Surveys that thoroughly explore new topics with residents or staff, in line with the current needs and future goals of organisations.
Additional Services & Survey Tools
Reporting & Dashboards
Customer Profiling
Staff Engagement
Sample Size Calculator
Benchmarking
Understanding Costs & Performance
Reports and dashboards that enable housing providers to assess how their performance, costs and resident satisfaction compare against similar organisations.

Benchmarking Clubs
Regional and specialist benchmarking clubs to regularly meet with colleagues from similar organisations and network, share ideas and learn from each other.

Regulation & Compliance
Our data measures and definitions are driven by the requirements of the Regulator and other statutory bodies.
Additional Services
Networking Events
Annual Report
Annual Salaries Survey
Knowledge Base
England
Ireland
Annual Data Entry & Reporting Timetable
Consultancy & Learning
Who We Are

Our Values
Our core values are embedded in everything we do, guiding all our actions, decisions, and interactions.
EDI Mission & Vision

Our Team
Our diverse and friendly team is passionate about the sector, committed to helping our clients succeed and adept at handling challenges.
Current Opportunities

Quality Assurance
We are determined to maintain the highest standards in all the work that we undertake, and to this end, we use our own, rigorous quality approach.

Policies
Explore all our current policies. To access the most up-to-date version of each policy, simply click on the link provided.
News & Sector Updates

Insight Not Overload: How Acuity Benchmarking Supports Members Through Complex Changes
Read More »

Supporting Transparency and Practical Delivery: Our Response to the Transparency, Influence and Accountability Standard Consultation
Read More »

Community Housing Associations Continue to Lead the Way: Insights from Our Housing for Older People Benchmarking Club
Read More »
More News and Sector Updates
Contact

Annual Reports Archive

2023

Annual Report

2022

Annual Report

2021

Annual Report

2020

Annual Report

2019

Annual Report

2018

Annual Report

2017

Annual Report

2016

Annual Report

2015

Annual Report

2014

Annual Report

2013

Annual Report

2012

Annual Report

2011

Annual Report