Covid, environmental considerations and the changes heralded by the White Paper are making social landlords rethink their priorities, service offer and relationship with tenants – decisions that need excellent intel. Denise took a practical look at getting your tenant surveys right: how they have evolved over the past year; what kind of questions and survey methods landlords are deploying; and what they should be asking.

The webinar originally broadcast on 2 December 2021. The recording of the session is available below.

Click here to download Denises’s slides >> and here to download Steve’s PI guide >>