We deliver TSM and STAR surveys on a monthly, quarterly, and annual basis, providing trustworthy and timely data.
Event surveys, including repairs, complaints, new lettings, and planned maintenance, that delve deeper into specific areas of service delivery.
Surveys that thoroughly explore new topics with residents or staff, in line with the current needs and future goals of organisations.
Reports and dashboards that enable housing providers to assess how their performance, costs and resident satisfaction compare against similar organisations.
Regional and specialist benchmarking clubs to regularly meet with colleagues from similar organisations and network, share ideas and learn from each other.
Our data measures and definitions are driven by the requirements of the Regulator and other statutory bodies.
We are determined to maintain the highest standards in all the work that we undertake, and to this end, we use our own, rigorous quality approach.
Explore all our current policies. To access the most up-to-date version of each policy, simply click on the link provided.
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