This workshop is about managing perceptions and building a customer-focused outlook. It focuses on what services we provide and on how we provide them by understanding our customers’ expectations and needs. You can’t always do what the customer asks but you can leave the customer with a positive experience.
Trainer: Nitin Parmar, Associate, Acuity
Date: Wednesday 13 April 2022
Time: One day online course: 10am – 4pm (with comfort breaks)
Cost: £295 (+VAT)