Complaints Handling

This course will provide an insight into the process and skills required to ensure that complaints are investigated in an open, fair and transparent manner. This is designed to cover all the current best practice requirements from the Ombudsman and the Housing White Paper.

Trainer: Nitin Parmar, Associate, Acuity

Date: Monday 28 February 2022

Time: One day online course: 10am – 4pm (with comfort breaks)

Venue: Online

Cost: £295 (+VAT)

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