PI's: End-to-End Time Reactive Repairs
Stock Condition & Asset Management: End-to-End Time Reactive Repairs
HMPI 90: Average end-to-end time for all reactive repairs (days)
Rationale, Definition & Worked Example
Below you can find information regarding the rationale, definition and formula for this performance indicator. This includes a worked example to demonstrate how this indicator should be calculated.
Rationale
This measure reflects the amount of time tenants have been actually waiting for the work to be completed and will allow tenants to see if they are receiving a quick service in comparison to others.
Definition
This is defined as the average number of (calendar) days between the responsive repair being requested and its satisfactory completion including the day of request and the day of completion.
Ultimately, the date of satisfactory completion is decided by the landlord or its agent. All responsive repairs completed during the benchmarked period should be included.
Ultimately, the date of satisfactory completion is decided by the landlord or its agent. All responsive repairs completed during the benchmarked period should be included.
Formula
A / B
A = the sum of the total number of calendar days taken to complete responsive repairs in the period
B = the total number of responsive repairs completed in the period.
A = the sum of the total number of calendar days taken to complete responsive repairs in the period
B = the total number of responsive repairs completed in the period.
Worked Example
Total number of days taken to complete all responsive repairs = 4,500 days
Total number of responsive repairs completed = 500
Calculation:
4,500 ÷ 500 = 9 days