Internet access and smartphones Without internet access tenants are excluded from a whole range of services, benefits, employment, savings etc. Smartphone use is on the increase, and for young people (aged 12 – 17) it is increasingly the primary means to access the internet. Attitudes to digital media channels among social housing providers vary widely. …..Read the full article »
Salary Comparison for Smaller Housing Associations 2013
Salary comparison 2013 Once again this year we are running our comparison of salaries, terms and conditions for smaller housing providers. Everyone who submits data will receive a report with a comparison and analysis of the terms and conditions offered by different providers that will help them and their Boards judge how the pay and …..Read the full article »
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Changes to SPBM Performance Indicators – Q4 2013
Many new performance indicators have been introduced by HouseMark, as all the main housing PIs are broken down by tenure type – GN, Supported and housing for older people. We have also added some new indicators of our own. If you are interested in exploring whether these might be useful for you please get in …..Read the full article »
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Getting the most from satisfaction – business performance and VFM
Acuity Director Denise Raine shares her top ten list of what to consider when planning a resident satisfaction survey: What are the aims of your survey Why are you carrying out this survey – what are you trying to achieve? Unless you have clear aims and objectives you will not know if you are collecting meaningful …..Read the full article »
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From Status to STAR?
SPBM and Satisfaction With the demise of the regulatory requirement to carry out STATUS surveys, the sector needs to decide if it should adopt a new standardised approach to satisfaction measurement on a voluntary basis. A number of SPBM members have asked us for our thoughts on satisfaction measurement and this article sets out what we …..Read the full article »
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Housing Salaries Comparison 2011
Once again this year we are running our Salary Comparison service for smaller housing providers. We have improved the questionnaire for 2011 to provide more comparative analysis of the terms and conditions offered by different providers. Everyone who submits data will receive a regional and national report that will help them and their Boards judge …..Read the full article »
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Partnership with HouseMark
Acuity has agreed a benchmarking partnership with HouseMark that we believe will bring significant benefits to subscribers of both organisations. New services for members While our work supporting clubs and individuals from smaller housing associations continues as before, our members now have access to the housing practitioner resources and networking that is available through HouseMark, …..Read the full article »
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Mystery Shopping – how we can help
We are involved in a number of mystery shopping programmes in both the housing and health sectors. Mystery shoppers are paid to use services specifically for audit or evaluation purposes without disclosing their identity as evaluators. They have proved to be effective in different environments, providing detailed, constructive feedback on elements of service provision. Here …..Read the full article »
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Housing Salaries
In view of Grant Shapps’ recent undertaking to ‘Shine a Light’ on salaries paid to housing association staff along with the public sector, we thought it might be useful to highlight some of the findings from our 2010 salary comparison of 30 smaller providers — housing associations managing up to 1,000 homes. The median Chief …..Read the full article »
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Annual Reports and VFM
There is no specific requirement to tell your residents how much you spent on their first annual report but the more we thought about it the more we felt it to be an absolute must. So how much did it cost? Perhaps more importantly, did you tell your residents how much it cost? Was it …..Read the full article »
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