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All change …. what can we look forward to in 2016?

As the dust settles on another Spending Review, I’ve been reflecting on what the latest developments mean for housing associations, particularly the smaller community-based ones. The Review comes on the back of what might already be described as an eventful year for the sector; just about every component of the operating environment is changing from …..Read the full article »

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What’s the plan?

The past six months have seen a steady feed of policy announcements that appear to be components of an ideological view of what social housing is for and where it fits within the housing market and wider social policy. It seems to be part of the government’s ongoing programme, started in 2010, to reset the …..Read the full article »

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Benchmarking calendar 2014 - 2015

SPBM Benchmarking 2015 – 2016 Calendar

Please note the following dates: Q1 (April – June 2015 data)  Period end 30 June Data entry deadline Friday 28 August 2015 Q2 (April – September 2015 data)  Period end 30 September Data entry deadline Friday 13 November 2015 Q3 (April – December 2015 data)  Period end 31 December Data entry deadline Friday 12 February 2016 …..Read the full article »

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Money-pounds

Salaries Comparison for Smaller Housing Associations 2015

Salary comparison 2015 Once again this year we are running our comparison of salaries, terms and conditions for smaller housing providers. Everyone who submits data will receive a report with a comparison and  analysis of the terms and conditions offered by different providers  that will help them and their Boards judge how the pay and …..Read the full article »

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Maintenance costs

Benchmarking the cost of repairs and maintenance 2015

Benchmarking the cost of repairs and maintenance 2015 These Performance Indicators are designed to capture the total spend by the landlord and show how it breaks down into categories. The exercise generated some useful discussions last year and we are repeating it for 2015. The addition of year-on-year data should help us to identify where …..Read the full article »

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Benchmarking - Comparing like with like

STAR benchmarking report published

HouseMark have just published their annual analysis of STAR benchmarking data. The report,  on STAR data from surveys carried out in 2013/14 found that overall satisfaction has remained constant for leaseholders, general needs and housing for older people tenants between 2012/13 and 2013/14. There has been a small increase (1% point) in overall satisfaction for supported housing …..Read the full article »

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Zen and the art of VFM

Zen and the art of VFM regulation

The sector is smarting from its dust-up with the HCA following the submission of lacklustre VFM self-assessments in 2013. The regulator has made it clear that if VFM is not taken seriously this year, there is likely to be more unpleasantness in the shape of further governance downgrades, and in its wake deepening sectoral reputational …..Read the full article »

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salt_piles

Salary Comparison for Smaller Housing Associations 2014

Salary comparison 2014   Once again this year we are running our comparison of salaries, terms and conditions for smaller housing providers. Everyone who submits data will receive a report with a comparison and  analysis of the terms and conditions offered by different providers  that will help them and their Boards judge how the pay …..Read the full article »

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Satisfaction survey

Dissatisfied residents – digging deeper

STAR survey revealed lower levels of satisfaction for younger residents Over the summer we worked with a high performing Trust to explore the results from a recent STAR survey which revealed that residents under 35 years old are less satisfied than older tenants. It’s a familiar pattern found at most landlords. With overall satisfaction with …..Read the full article »

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28983-Skills Annual Rep.indd

Carried out a STAR survey – what next?

After carrying out a survey most clients will read through the survey report, examine the data tables and share the results. Following on from this the next natural stage is to convene a meeting to discuss the findings, however we often find many clients need a steer as what to do to fully utilise the …..Read the full article »

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