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Guidance on downloading Acuity benchmarking reports

This post describes how to download benchmarking reports from the on-line system and save them as excel files. Microsoft introduced an update to the default security settings in July 2016 which will affect all benchmarking users. Here’s what you need to do: 1. Save the downloaded report file somewhere on your system – how this works …..Read the full article »

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Net Promoter Score® – satisfaction’s stiffer test

A question which has crept in to customer satisfaction surveys over the last few years is the Net Promoter Score (NPS). It still draws blank expressions, so here’s a quick canter through. The question is simple enough “How likely would you be to recommend [your social housing provider] to family or friends on a scale …..Read the full article »

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Calendar_2016_2017

SPBM Benchmarking 2016 – 2017 Calendar

Please note the following dates: Q1 (April – June 2016 data)  Period end 30 June Data entry deadline Friday 26 August 2016 Q2 (April – September 2016 data)  Period end 30 September Data entry deadline Friday 11 November 2016 Q3 (April – December 2016 data)  Period end 31 December Data entry deadline Friday 10 February …..Read the full article »

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VFM_Pie

What the HCA expects from smaller associations

What’s it all about Ashby? As my children grow up I console myself that I have VFM to keep me young. There’s always something new to delight and fascinate. Especially now, when politically, the VFM of the sector is in question. Nobody should be surprised about the regulator beefing up VFM. So what just happened? …..Read the full article »

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Money-pounds

Salaries Comparison for Smaller Housing Associations 2016

Salary comparison 2016 Once again this year we are running our comparison of salaries, terms and conditions for smaller housing providers. Everyone who submits data will receive a report with a comparison and  analysis of the terms and conditions offered by different providers  that will help them and their Boards judge how the pay and …..Read the full article »

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service_redesign

Reimagining housing services, the role of satisfaction data and how Acuity helped SVHS

The reimagining of housing services is set to be the new hot topic for 2016 because it is a tangible expression of what people think social housing is for. It invokes, in its wake, deeply held convictions about how a civilised and fair society should work and therefore what motivated many of us to come …..Read the full article »

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costs

SPBM unit cost measures – frequently asked questions

Why have these new unit cost measures been introduced? The need for more robust cost measures has been raised by SPBM members at at least three clubs. This is because members want to get a firmer grip on their cost base to facilitate decision-making and respond to regulatory and political pressure to demonstrate VFM. The …..Read the full article »

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costs

Benchmarking costs

We are introducing four new cost-per-property indicators with detailed definitions provided by our colleagues at HouseMark. These indicators are in line with HouseMark core definitions and enable wider sector benchmarking, as well as benchmarking with other Acuity members. However, the key to successful benchmarking of these measures is allocating your costs in a consistent way. …..Read the full article »

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Acuity and DTP Masterclass in Governance, Collaboration and Risk

Acuity is working in partnership with DTP, a respected consultancy specialising in housing strategy, governance and finance, to provide a series of half-day masterclasses in London and Manchester for smaller housing associations. Aimed at Executive and Board, the masterclasses tackle the key issues you need to get right to thrive in a difficult operating environment: …..Read the full article »

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end_of_the_road

Tenant Satisfaction – is this the end of the road?

The HCA has pointed out that a tough operating environment makes VFM even more important than ever. The same might be said of satisfaction surveys. The value of what social landlords do is at risk thanks to a bewildering combination of government policies that are at odds with the sector’s values (eg an apparent ideological …..Read the full article »

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