Lancaster City Council – TSM survey 2023

We are carrying out a TSM survey for Lancaster City Council.

This survey will help Lancaster City Council to improve services and understand what are the most important issues and priorities for residents, so please take a few minutes to give us your views.

The survey will be used to calculate the annual Tenant Satisfaction Measures (TSM) which will be published by Lancaster City Council and reported back to the Regulator of Social Housing.

Please type your unique reference code in the box below and click ‘Start Survey’.


The survey should take around ten minutes to complete. If you need to stop to do something else while you are completing the survey, make sure you click the ‘Save’ button to avoid having to start again.

If you would like some help completing the survey please contact us on 01273 287 114  or click here to use the contact form to send us a message.

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