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Spring 2022 webinars: essential business intelligence

Exclusively for members, we’re delighted to announce our series of free webinars for spring 2022.

Acuity webinars provide you with the insight and knowledge you need to take control of a fast-changing and increasingly complex operating environment. Drawing on White Paper themes and other topical issues, our programme is as follows:

Managing risk: what good looks like

Samantha McGrady, Director, DTP 

10:30 – 11:30 am, Tuesday 26 April 2022 

 Over the last 10 years, we’ve seen a bewildering array of risks conspire to compromise business plan ambitions, threaten viability and undermine reputations. Unsurprisingly, the regulator has been banging a drum for the highest standards of risk management for some time. So, what does good look like in 2022? Sam brings us up to speed with the latest good practice as well as how risk maps are changing.

Book your place with Sam here

 Policy update

John Bryant, Policy Leader, NHF 

10:30 – 11:30 am, Thursday 28 April 2022 

 Levelling-up; building quality, health & safety; decarbonisation; development of consumer regulation, sector reputation, etc. There’s a lot going on. John provides a round-up of where we are and where we may be going, including where he thinks the sector should position itself with the government.

Book your place with John here

Consumer standards: what does good assurance look like?

Bill Gill, Director, BG Audit & Consultancy Limited

10:30 – 11:30 am, Tuesday 3 May 2022 

To help you prepare for active consumer regulation, this session focuses on what good assurance might look like. Why? Because the new approach to regulation will build on current co-regulation which places your assurance arrangements front and centre – if you get an IDA, the first question will be, ‘show us how you ensure you’re complying with the standards?’ And if you don’t get an IDA, you’re expected to have a robust approach to assurance anyway! Failure to do so amounts to poor governance. Assurance specialist Bill shows us the ropes.

Book your place with Bill here

Doing a better job: professionalising social housing  

James Prestwich, Director of Policy & External Affairs, Chartered Institute of Housing 

10:30 – 11:30 am, Thursday 5 May 2022  

The Social Housing White Paper exposed fault lines in the sector’s narrative of being caring and responsive. In parts of the sector, it identified organisational indifference and attitudes that might promote rather than reduce the stigmatisation of social housing. The professionalisation of housing management aims to ensure the highest standards of service delivery whilst restoring the credibility and reputation of the sector. James will provide an update and set out how we can ensure staff are on message and equipped to deliver on our shared social mission.

Book your place with James here

 ESG measurement

John Wickenden, Research Manager, HouseMark

10:30 – 11:30 am, Tuesday 10 May 2022 

Environmental, social and governance (ESG) reporting is taking off in the sector thanks to the voluntary Sustainability Reporting Standard for Social Housing (SRS). It aims to address the sector’s longstanding problem of evidencing its positive contribution to people, place and planet in a consistent and credible manner. John will bring us up to speed on the SRS, what it measures and HouseMark’s analysis of the results of the early adopters.

Book your place with John here

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Customer Service Excellence

This workshop is about managing perceptions and building a customer-focused outlook. It focuses on what services we provide and on how we provide them by understanding our customers’ expectations and needs. You can’t always do what the customer asks but you can leave the customer with a positive experience.

Trainer: Nitin Parmar, Associate, Acuity

Date: Wednesday 13 April 2022

Time: One day online course: 10am – 4pm (with comfort breaks)

Venue: Online

Cost: £295 (+VAT)

Click here to book >>  

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Repairs Diagnostics

This course will enable you to diagnose a range of repairs. We will explore construction basics, trade key jargon and three levels of specifications. The overall aim is to help you work towards getting it right first time.

Trainer: Nitin Parmar, Associate, Acuity

Date: Wednesday 30 March 2022

Time: One day online course: 10am – 4pm (with comfort breaks)

Venue: Online

Cost: £295 (+VAT)

Click here to book >>  

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The Board Member’s Role

We will cover key themes to enhance your effectiveness within a strategic framework. The focus will be on strategy, governance, regulation and compliance as well as challenging the executive.

Trainer: Nitin Parmar, Associate, Acuity

Date: Wednesday 4 May 2022

Time: One day online course: 10am – 4pm (with comfort breaks)

Venue: Online

Cost: £295 (+VAT)

Click here to book >>  

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GDPR : Data Protection at Work

To provide key knowledge and a practical understanding of data protection and the General Data Protection Regulation 2016. We will follow a timeline in the development of data protection, supported by real life case studies to provide you with a handy list of do’s and don’ts.


Trainer: Nitin Parmar, Associate, Acuity

Date: Wednesday 27 2022

Time: One day online course: 10am – 4pm (with comfort breaks)

Venue: Online

Cost: £295 (+VAT)

Click here to book >>  

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CORE Training (COntinuous REcording)

CORE (COntinuous REcording) provides valuable information about new social housing lettings and sales, tenants and buyers across England.

CORE is an essential tool for monitoring housing costs and affordability in the social housing sector. Participating in CORE is highly beneficial, allowing landlords to review their lettings figures, produce performance information and explore trends in the sector. Ultimately this allows them to manage their business more effectively. Training is a key part of any successful collection system which produces accurate information.

Are you new to CORE or need a refresher? If so, Acuity Research and Practice (Acuity) are running some Introductory/Refresher training courses over the next couple of months to help make sure you are collecting the data correctly and accurately.
All courses are run on-line (via Zoom/Teams) and are aimed at anyone working for a social landlord who is involved in the CORE process. The courses last about two hours and cover the background to CORE, reasons for collecting the data, common errors and how to avoid them and a step-by-step run through the lettings log. Training can also be arranged for those submitting sales logs.

Trainer: Pete Lomax, Acuity

Date: Thursday 31 March 2022, Tuesday 5 April 2022 & Thursday 14 April 2022

Time: 10.30am – 12.30pm

Venue: Online

Cost: £195 (+VAT)

Click here to book >>

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Repairs: Damp and Condensation

This topic requires detailed understanding of the causes, implications and remedies for the three types of damp. We will explore condensation, rising damp and penetrating damp from both the tenants’ and the landlords’ points of view. You will become more confident in assessing and advising tenants and colleagues on the subject.

Trainer: Nitin Parmar, Associate, Acuity

Date: Tuesday 22 March 2022

Time: One day online course: 10am – 4pm (with comfort breaks)

Venue: Online

Cost: £295 (+VAT)

Click here to book >>  

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Complaints Handling

This course will provide an insight into the process and skills required to ensure that complaints are investigated in an open, fair and transparent manner. This is designed to cover all the current best practice requirements from the Ombudsman and the Housing White Paper.

Trainer: Nitin Parmar, Associate, Acuity

Date: Monday 28 February 2022

Time: One day online course: 10am – 4pm (with comfort breaks)

Venue: Online

Cost: £295 (+VAT)

Click here to book >>  

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Introduction to social Housing

Get an overview of a £200b sector, it’s vision, purpose and aspirations. We will look at a thousand-year perspective as well as:

  • the origins of social housing, the vision, purpose and aims of housing associations
  • funding and rents
  • the range of housing, internal and external stakeholder roles and relationships
  • regulation, rights and responsibilities from a customer perspective
  • day to day practicalities from a tenant’s point of view
  • the future of social housing.

Trainer: Nitin Parmar, Associate, Acuity

Date: Thursday 24 February 2022, Tuesday 15 March, Monday 4 April

Time: One day online course 10am – 4pm (with comfort breaks)

Venue: Online

Cost: £295 (+VAT)

Click here to book >>  

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Acuity Autumn 2021 Webinars: essential business intelligence

Acuity WebinarsExclusively for members, we’re delighted to announce our series of free webinars for autumn 2021. Acuity webinars provide you with the intel and challenge you need to take control of a fast-changing operating environment. Drawing on White Paper themes and other topical issues, our programme is as follows:

Complying with the Rent Standard

Angela Lomax, Director, DTP

10:30 – 11:30 am, Tuesday 23 November 2021

A common factor in regulatory downgrades over the past two years, compliance with the Rent Standard is still very much on the Regulator’s agenda. This session will set out: what the rent regulations are and associated legislation; what you need to know about your rents to be assured about compliance; and where the risks and tricky spots are.

Book your place with Angela here >>


TSMs Part 1: an update on the Tenant Satisfaction Metrics from the RSH

Robert Dryburgh, Assistant Director, Business Intelligence, RSH

10:30 – 11:30 am, Thursday 25 November 2021

Heralded by the White Paper, the Tenant Satisfaction Metrics (TSMs), aim to make social landlords more accountable through the transparency they will afford to all stakeholders. With the formal consultation on the TSMs due to start at the end of the year, Rob will update us on the likely direction of the proposals following the RSH’s extensive soft consultation over summer and autumn.

Book your place with Rob here >>


Tenant engagement: what does good look like?

Michael Hill, Business Development Manager, TPAS

10:30 – 11:30 am, Tuesday 30 November 2021

The White Paper topic that just won’t go away! Tenant engagement specialist, Michael, reflects on what the government and RSH are looking for and what you should be doing. He will also consider: the age-old puzzle of getting tenants engaged; what we mean by engagement in 2021; developing a culture where everybody feels engagement is their job; and the need to draw diverse intel streams together to reflect a coherent tenant’s voice.

Book your place with Michael here >>


TSMs Part 2: how tenant surveys are evolving in readiness for TSMs and Consumer Regulation

Denise Raine, Director, Acuity

10:30 – 11:30 am, Thursday 2 December 2021

Covid, environmental considerations and the changes heralded by the White Paper are making social landlords rethink their priorities, service offer and relationship with tenants – decisions that need excellent intel. Denise takes a practical look at getting your tenant surveys right: how they have evolved over the past year; what kind of questions and survey methods landlords are deploying; and what they should be asking.

Book your place with Denise here >>


Choosing to be a great landlord: can culture be the key to REVving up your resident/landlord relationship?

Anne Taylor, CEO, Thorngate Churcher Trust

10:30 – 11:30 am, Wednesday 8 December 2021

White Paper observations on the need for a more customer focused and responsive sector made for uncomfortable reading for some landlords. Could adopting a values-based organisational culture be the key to providing a consistently high service valued by residents? Reflecting on Thorngate’s ongoing cultural journey and featuring an appearance by Gareth Southgate, Anne assesses the White Paper’s key themes and how they relate to a values-based culture.

Book your place with Anne here >>


More topics & dates to be finalised soon

 

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