Service providers continue to struggle with the challenge of becoming a truly customer-centric organisation. Evidence from numerous studies suggests that a disconnection between staff and their customers continues to be a source of frustration. Many organisations seek to improve their service offer by more closely aligning with a customer-centric focus.
To support organisations in reaching this goal, Acuity Research & Practice are now offering customer journey mapping. We can offer a range to techniques tailored to different client’s needs, including staff training, delivering customer journey mapping on your services, staff workshops, and customer workshops, all focussing upon providing greater insight and securing tangible benefits to support performance improvements in processes, efficiency, and value for money.
To have an informal chat about how we can help with customer journey mapping, please contact Simon Williams using the details on our contact page.