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ESG measurement

Environmental, social and governance (ESG) reporting is taking off in the sector thanks to the voluntary Sustainability Reporting Standard for Social Housing (SRS). It aims to address the sector’s longstanding problem of evidencing its positive contribution to people, place and planet in a consistent and credible manner. John will bring us up to speed on …..Read the full article »

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Doing a better job: professionalising social housing

The Social Housing White Paper exposed fault lines in the sector’s narrative of being caring and responsive. In parts of the sector, it identified organisational indifference and attitudes that might promote rather than reduce the stigmatisation of social housing. The professionalisation of housing management aims to ensure the highest standards of service delivery whilst restoring …..Read the full article »

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Policy Update

Levelling-up; building quality, health & safety; decarbonisation; development of consumer regulation, sector reputation, etc. There’s a lot going on. John provides a round-up of where we are and where we may be going, including where he thinks the sector should position itself with the government. The webinar originally broadcast on 28 April 2022. The recording …..Read the full article »

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“Managing risk: what good looks like”

Over the last 10 years, we’ve seen a bewildering array of risks conspire to compromise business plan ambitions, threaten viability and undermine reputations. Unsurprisingly, the regulator has been banging a drum for the highest standards of risk management for some time. So, what does good look like in 2022? Sam brings us up to speed …..Read the full article »

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Acuity Webinars

Where we are & where we’re going – the view from CIH

Gavin Smart, CEO, Chartered Institute of Housing provides an overview of the economic and policy environment. How has the sector responded to the Coronavirus crisis? What is the likely impact? What is the sector’s role and what should be the policy response going forward? The presentation (from 19 May 2020) was part of Acuity’s ‘Understanding …..Read the full article »

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Acuity Webinars

Universal Credit resources for landlords

Mark Poultney, Universal Credit Partnership Manager, Department for Work and Pensions describes how DWP is responding to the demands placed upon it by the coronavirus pandemic and housing associations can best work with DWP to smooth workflow at a fraught time.  Mark’s slides, below, are packed full of tips and links for landlords. The presentation …..Read the full article »

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Acuity Coronavirus Signpost

This page brings together key sources of information for housing providers responding to the challenges of the coronavirus pandemic. The page is updated regularly as we continue to pick up new information.  If you are aware of any useful resources which we have omitted please let us know (click here). Acuity benchmarking network Use your …..Read the full article »

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GDPR and CORE Data: what housing providers need to know?

Now that the dust has settled on the introduction of the General Data Protection Regulations, many of us are thinking more about how the new rules will work in practice. For those of us in social housing, one of the obvious question marks comes over the sharing of CORE (COntinuous REcording) data with the Ministry …..Read the full article »

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GDPR challenges for landlords

Will GDPR stop you doing customer satisfaction surveys?

It’s now just weeks until the rules on data protection change dramatically. Alarming headlines about the implications of the General Data Protection Regulation (GDPR) changes are worrying for landlords. Can you still share data to enable third-party research organisations – like Acuity – to undertake surveys? Clearly, this is an issue we take very seriously, …..Read the full article »

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Christmas past, present and future: a seasonal analysis

Part 2: I’m dreaming of a White Paper: In Part 1 we covered the view from the Ghosts of Christmas Past and Present. So looking ahead, what can we expect from the most feared of spectres: The Housing White Paper, decoupled from the Autumn Statement, but hopefully strengthening the fair winds for associations, is expected …..Read the full article »

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