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Data Quality Workshop 2024: getting it right – repairs, rents, voids etc

This 1.5-hour workshop takes you through the definitions of the main housing performance metrics to help ensure the quality and credibility of your data. This session will be useful to those staff tasked with submitting the above data for Acuity Benchmarking 2024. Click here to download the slides  >>  

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Data Quality Workshop: getting it right – the TSMs

This 1.5-hour workshop takes a whirlwind tour of the new TSMs to help ensure the quality and credibility of your data. Acuity will be collecting TSM data to enable you to compare and report your results as per RSH requirements. We’ll also explain how the TSMs fit with your existing metrics, notably satisfaction. This session …..Read the full article »

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Housing_Management

Data Quality Workshop: getting it right – repairs, rents, voids etc

This 1.5-hour workshop takes you through the definitions of the main performance metrics to help ensure the quality and credibility of your data. This session will be useful to those staff tasked with submitting the above data. To register in advance for Getting Performance data quality right click here The workshop originally broadcast on 21 …..Read the full article »

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VFM

Data Quality Workshop: getting it right – financial & regulatory metrics

This 1-hour workshop will walk you through the four Acuity/HouseMark cost per unit definitions to help ensure the quality and credibility of your data. These metrics were designed to help you drill down beyond the RSH’s headline social housing cost metric and compare against the larger associations in HouseMark’s database. We also take a look …..Read the full article »

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Rough Guide to the TSMs Part Two: the Finalised Metrics and Associated Requirements

In Part Two of our Rough Guide to the Tenant Satisfaction Measures (TSMs), Denise Raine & Steve Smedley  take a closer look at the mandatory survey requirements that underpin the 12 TSMs that are derived from a perception survey (as set out in Annex 5 of the RSH documentation). In Part One, we explored the …..Read the full article »

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Rough Guide to the TSMs Part One: the Finalised Metrics and Associated Requirements

Hot on the heels of the Regulator of Social Housing’s (RSH) decision statement on the Tenant Satisfaction Measures (TSMs), we alerted members to its publication and produced a set of slides featuring the key requirements and what it means for our existing suite of benchmarking metrics. This Rough Guide summarises the regulator’s requirements and should …..Read the full article »

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Consumer Standards: what does good assurance look like?

To help you prepare for active consumer regulation, this session focuses on what good assurance might look like. Why? Because the new approach to regulation will build on current co-regulation which places your assurance arrangements front and centre – if you get an IDA, the first question will be, ‘show us how you ensure you’re …..Read the full article »

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Policy Update

Levelling-up; building quality, health & safety; decarbonisation; development of consumer regulation, sector reputation, etc. There’s a lot going on. John provides a round-up of where we are and where we may be going, including where he thinks the sector should position itself with the government. The webinar originally broadcast on 28 April 2022. The recording …..Read the full article »

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Data Quality Workshop 2: getting it right – financial & regulatory metrics

Getting it right – financial & regulatory metrics This 1-hour workshop will walk you through the four Acuity/HouseMark cost per unit definitions to help ensure the quality and credibility of your data. These metrics were designed to help you drill down beyond the RSH’s headline social housing cost metric and compare against the larger associations …..Read the full article »

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Data Quality Workshop 1: getting it right – repairs, lettings, collection & arrears and satisfaction metrics

This session took a closer look at repairs, lettings, collection & arrears and satisfaction metrics, providing the opportunity for clarification and for you to feedback your thoughts. The webinar originally broadcast on 5 April 2022. The recording of the session and the slide are available below. Data quality Workshop Apr 22 repairs rents voids etc …..Read the full article »

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